Frequently Asked Questions

General

Honestly, if you do, you won't regret it! Plus, we have a 30 day comfort guarantee where we will buy your first pair if you are not satisfied. We worked extremely hard in creating a pair of underwear you will be proud of wearing, but don't just take it from us. With the thousands of happy customers backing our claim, you can ensure we created something worth trying out.
Trust us when we say we have tried them all and still felt something was missing. More importantly, we asked hundreds of people what they wanted and what they thought was missing. We got rid of the overcomplicated panels and pouches that just funnelled sweat to undesirable areas and focused on something that would truly lift and move everything out of harms way.

The result was a pair of underwear made for literally every moment of life. Whether you're an office worker, gym enthusiast, or even a gamer, we really do believe we made a product that perfectly complements them all.
Absolutely! When you bundle one of our Buy One Get One bundles, please go to your cart and leave us a note letting us know what styles you would like to mix and match.

Can't find how to bundle? Go to any product page, press add to cart, and you will get an assortment of fun bundles to choose from!
Yes! We take security seriously. All transactions are 100% secure and your information privacy is our most important concern. When you submit sensitive information, such as your credit card number, the information is encrypted and protected using SSL, the best encryption software currently available in the industry.

Product

Currently we have 4 sizes: Small, Medium, Large and Extra-Large. Each product has a handy dandy sizing chart on the page to help you along the way. You can also view the fit guide under the answers menu at the very top.

When measuring your size always go by waist size. For example, if you are a size 34, you would then take a large pair of underwear. If You wear a belt to hold up a size 34, then take a medium.

Guaranteed to fit. If you’re not 100% satisfied with the fit of your first pair, don’t fret. Give us a call, and we’ll send you a new size at no charge.
The built-in hammock is graded accordingly per size. Big or small, the hammock is designed to perfectly fit and lift your manhood to provide ultimate comfort and support.

If you ever feel like something does not fit right, please contact us immediately and we will send you a new pair at no charge.
To get the longest life out of your VanJohan's you should treat it as a delicate. Make sure to 
machine wash them warm and then tumble dry on low. Do not use chlorine bleach or fabric softener, as it will break-down the bamboo fabric faster.
At VanJohan our motto is "Do one thing really, really well!" We are always perfecting the style we have now and putting it to the test in every type of environment.

Will we ever offer new styles? Absolutely! But first we want to make sure we have done everything we can to make this the perfect pair you will own. After all, we worked hard creating a product that literally fits all body types.
Yes we do! In fact we have something new every couple months. Make sure to subscribe to our newsletter to stay up-to-date on all our latest styles and designs. Plus we throw in a few "too good to pass up" goodies every now and then ;)

Returns

We are confident that you will love our VanJohan underwear that we are offering to pay for your first pair if you are not 100% satisfied.

There are no strings attached. If you are not happy with your purchase within 30 days, we will refund you for your first pair and happily accept returns for all other unopened and unworn underwear.

Please note: The 100% Comfort Guarantee only applies to your first single pair (1) of undies. Additional items that are tried on, worn or washed are not covered by the 100% Comfort Guarantee. In addition, international shipping fees will not be refunded under the 100% Comfort Guarantee.
If there ever is a reason you are not satisfied, we will give you a 100% refund, with no questions asked! That is how committed we are to providing you with the best underwear possible. All refund requests must be made within 30 days of purchase. Please provide proof of purchase and email us at returns@vanjohanunderwear.com.

For U.S. orders, we offer free return postage. For all international orders, including Canadian orders, return postage is not provided.

Orders & Shipping

We believe that no one should be left out. That is why VanJohan offers shipping worldwide! We will do our best to provide shipping to as many places as possible, although, in some circumstances shipping can be difficult to ship to certain countries or territories. If shipping to a specific location is not possible, we’ll contact you to see if we can find another solution. In the unfortunate circumstance that this is not possible, we will refund your money.

For outside North America, additional VAT/Taxes, customs charges, or other levies may be incurred by local authorities (such as local customs authority upon import). Any such additional charges must be borne by you (the recipient).
Of course! We would never stop people wanting to give our product a try as we appreciate their support! To cover the shipping cost however, there will be a shipping charge added to the total. Please also note that tariffs and import fees vary by country which will not be covered. Just take a quick look at your country’s rules in advance.
After your order has been submitted, you will be sent to the confirmation page. In addition, you will receive email confirmation, usually within minutes. Make sure to check your details and that they are correct, if not please contact us immediately.
We accept most common credit cards (Visa Credit/ Debit, MasterCard) and even accept PayPal. For your safety and security, we require you to enter your Card Verification Number (CVN) when paying with credit card.
Orders are processed within 1-2 business days. Once your order has shipped, we will send you an email confirmation including a tracking number. It will take anywhere from 3-10 business days, depending on the shipping method chosen. Expect it to take a little longer for international orders. Don’t worry though, your VanJohan’s will make it!
All shipments are discreetly wrapped but VanJohan’s themselves are packaged in our custom designed black package . There are no stickers or promotional slogans on the outer packaging other than those of the carrier.