At VanJohan, our mission is to provide you with the best underwear and the best experience possible. We really do believe that our underwear will amaze you and we stand by that.
If there ever is a reason you are not satisfied, we will give you a 100% refund, with no questions asked! That is how committed we are to providing you with the best underwear possible.
All refund requests must be made within 30 days of purchase. Please provide proof of purchase and email us at firstname.lastname@example.org.
The guarantee only applies to our product and service we provide. Anything out of our control (shipping delays etc) does not apply.
The garments must be returned in the original packaging, we will provide the shipping label. Once it is received, the refund will be applied. Please allow for 5-7 business days for your account to be credited.